Lifeline Medical Alert Review



Lifeline was the first company to provide medical alert systems in the United States and it remains the largest provider, with over 7 million customers served. It's also recommended by more health professionals than any other medical alert company. Lifeline offers exceptional service, with highly trained associates specialized in in the field of geriatrics. Philips offers excellent innovative products, covering in home and out of home medical alert needs. The one knock on Lifeline is that they are more expensive than most other medical alert companies. Price aside, we love their service and product.


Lifeline Review

Lifeline is the gold standard in the medical alert industry. They make their own product and they have their own call centers. Their products are exceptionally high quality. We especially love the fall detection and GPS technology used in their GoSafe2 mobile medical alert. They also have their own call centers, unlike most other medical alert companies who outsource their monitoring to national providers, giving Lifeline total control and accountability over how their customers are treated.

  • Recommended by more hospitals & doctors than any other system
  • Great all in one mobile medical alert system
  • Excellent, reliable fall detection technology
  • Excellent GPS locating technology
  • More expensive than most
  • Does not have emergency wall buttons

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Lifeline Medical Alert Systems

HomeSafe Standard (Landline)

Lifeline HomeSafe Standard

Lifeline often waives the activation, installation and shipping costs if you ask, so make sure to advocate for yourself. We always suggest calling in for the best deal.

The HomeSafe Standard Landline is a classic in-home only medical alert system that connects the base station to the Philips Lifeline monitoring center via a landline. You simply press the help button worn around your wrist or neck and the base station connects to the monitoring center. A trained response associate from the monitoring center will then attempt to speak with you through the two way voice communicator on the base station. The approximate range between the help button and the base station is 600 feet.

The Lifeline HomeSafe Standard is water proof and comes with a long lasting battery that won't have to be recharged. If for whatever reason the battery loses power, Philips Lifeline will replace your help button free of charge.

You can also get the HomeSafe with fall detection, called the HomeSafe Auto Alert for an extra $15 per month, for a total cost of $44.95. At that price you might want to take a look at the Lifeline GoSafe2, which is a mobile medical alert system that comes with fall detection and GPS included and also costs $44.95 per month. 

Lifeline HomeSafe Standard (Cellular)

Lifeline Homesafe Cellular


We suggest calling in to get the best pricing, as Lifeline will often waive the activation, installation and shipping fees if you ask.

The HomeSafe Standard Cellular, only works in and around your home. It operates the same as the landline system, except that the base station connects to the monitoring center via a cellular signal, instead of a landline. You wear a help button on your wrist or around your neck and when pressed, a trained associate will communicate with you via the base station which has a range of 600 feet from your pendent. 

If you don't have landline, frequently leave the landline off the hook, don't feel comfortable recharging a mobile system and don't leave the house alone very often, the HomeSafe Standard Cellular is the right system for you.

However, if you don't mind recharging your pendent every few days, we'd suggest getting the On the Go, which offers everything the HomeSafe Standard Cellular does, except it also comes with fall detection, GPS, mobile and a voice communicator in the pendent.

Lifeline On the Go

Lifeline On the Go

Make sure to use a promo code when ordering to get some of the fees waived, or to call in and ask for them to be waived.

The Lifeline On the Go is probably our favorite mobile medical alert device. It's sleek, light and good looking, unlike many other mobile medical alert systems. It also comes with everything included in that one pendent including help button, two way voice communicator, GPS (6 locating technologies), fall detection and a long lasting battery. Many other mobile systems require you to carry three different devices at once!!!

The advantage of a mobile system is that you can get help wherever you are, whether you're in your home, a garage or in the park. The only disadvantage is that you need to have good AT&T service in your area, and you need to recharge the system every few days.

The only downside is that there is a one time device fee, unlike many other systems, but the technology is comfortable, reliable and top-notch.

Lifeline Cost & Features

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Lifeline Contracts

Lifeline offers very transparent pricing and contracts. That's one of the nice things about signing up with Lifeline, one of the largest medical alert providers in the world, there are no shenanigans. You can return their systems within 30 days, free of charge. There is no contract, so you can return your system anytime thereafter, with no penalty and Lifeline will even pay for your return shipping.

Lifeline Response Centers

All Lifeline medical alert systems connect to response centers that are owned and operated by Lifeline. They're located in the United States and have multilingual capabilities. Moreover, there are multiple monitoring centers, so if one experiences downtime, a fully redundant location will be able to service customers during an emergency.

Lifeline also allows you to have a fully personalized list of contacts. You can list who the first, second or third person you want called in the vent of an emergency, whether the ambulance, police or fire department is called or not.

Lifeline answers an average of 18,000 calls a day, 365 days a year, 24 hours a day, seven days a week. 

Their response associates receive 80 hours of training in gerontology and stress management, which we believe is unique in the industry, assuring a high level of professionalism in dealing with an older adult population.

Lifeline Pendent

Source: Lifeline

Lifeline Q&A

  • What happens if the Lifeline Response Center loses power?
    Each Philips Lifeline response center is equipped with back-up power. However, in the event even that does not work, fully redundant response centers ensure that each individual location has the capacity to service calls nationwide.

  • How reliable is Lifeline's AutoAlert fall detection?
    Lifeline claims it can detect more 95% of falls. Lifeline's AutoAlert uses 3 different technologies to accurately differentiate true falls from false ones, like sitting down quickly or bending over to tie one's shoe. It uses an accelerometer, barometric sensors and its own proprietary algorithms.
  • Do I still have to push the emergency button if I have (AutoAlert) fall detection with Lifeline?
    No. If Lifeline's AutoAlert detects a fall, a response associate will try to talk to you over the 2 way voice communicator, even if you haven't pressed the help button. If you do not respond, the associate will send help to your location.

  • Do I have to wear a separate pendent from the mobile device? 
    No. The On the Go mobile medical alert system is one of the few all in one devices on the market that includes a two way voice communicator, GPS, fall detection and help button in one sleek, light device. In some other models, you will be asked to carry a mobile device, a separate pendent and a separate fall detector, which just makes the entire set-up a hassle to wear. Lifeline's On the Go was the first to offer an all-in one pendent.


If you live alone, you're worried about falling or have fallen in the past year, a medical alert system can provide you the help and peace of mind you need to continue living on your own. With 1 in 3 older adults experiencing a fall every year, and only 50% able to get up on their own, a medical alert system can be critical to avoiding further injury by lying on the floor for an extended period of time. 

Lifeline pioneered the industry, serving over 7 million customers and continues to be the most recommended medical alert system by health professionals in the United States. Although a little more expense than most, you get what you pay for.

Visit Site  (855) 410-3191