MobileHelp Medical Alert Review

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MobileHelp Reviews

In our review, we discovered that MobileHelp offers the most affordable medical alert systems in the industry, while delivering the same level of benchmark protection as the other top providers. 

How do they do it? It's simple. They're the ones that actually manufacture the equipment for most other medical alert companies. As a result, they can pass along the savings to their customers and be the only ones to be FCC, FDA and UL certified.

YOU WILL LOVE MOBILEHELP IF YOU WANT:

Lowest prices in the industry - At $19.99 a month for its in-home cellular package and $30 a month for its mobile GPS package, it's significantly cheaper than the competition - all because it manufactures its own equipment (and for much of the rest of the industry as well!)

30 Day Risk Free Trial Period - MobileHelp offers a 30 day risk free trial period, making it easy to try. Don't like it, simply return it and get your money back. Shows a lot of confidence in their product and service.

Free Cancellation - There are no long term contracts with MobileHelp. Cancel any time, with no cancellation fee for maximum flexibility when circumstances change.

Free Faulty Equipment Replacement - MobileHelp will replace equipment and batteries at no cost, in the event they stop working properly (as long as you didn't break it yourself). They stand behind their product.

Fastest Response Times - Excellent emergency response times below 25 seconds, fully redundant, 24X7 monitoring stations all located in the United States.

Longest Equipment Range in the Industry - MobileHelp offers an industry leading in-home range of 1,400 ft between base station & pendent (3 football fields).

YOU MIGHT NOT LIKE MOBILEHELP IF YOU WANT:

Customer support line open 24X7 - MobileHelp's customer support line (which handles billing, shipping, and technical questions), is only open 8am to 8pm est Mon-Fri and 9am to 6pm est Sat-Sun. This may be inconvenient for some. Their emergency monitoring centers are open 24x7x365 obviously.

RATING

LIMITED TIME FALL SPECIAL UNTIL 9/30/2020: CALL NOW GET 2 MONTHS FREE + FREE SHIPPING + FREE LOCKBOX + 30 DAY RISK FREE TRIAL - CALL FOR A FREE QUOTE (800) 920-1745

Get Free Consultation Now

WHAT MEDICAL ALERT DEVICES DOES MOBILEHELP OFFER?


MobileHelp Medical Alert Devices

MobileHelp Classic - The MobileHelp Classic is an in-home only device that connects to MobileHelp's monitoring center via cellular signal. The device is the same as the MobileHelp Wired Home landline device, except that it connects to the emergency response monitoring center via wirelessly through AT&T (at no extra cost). 

  • Perfect for those who only want protection in their home, don't have a landline, don't venture far from home without being accompanied by others.

MobileHelp Wired Home - MobileHelp Wired Home is an updated in-home only medical alert device, that connects to the emergency response monitoring center via a landline. Range of 1,300 feet between the base station and the help button worn on your wrist or neck (longest in the industry). Fall detection is optional.

  • Perfect for people who only want protection in their home, have a landline, don't venture far from home without being accompanied by others.

MobileHelp Solo - MobileHelp Solo comes with one mobile GPS device. It offers protection in the home and outside your home. 

  • Perfect if you want protection in and outside your home, want a 2 way voice pendent while in your home.

MobileHelp Duo - MobileHelp Duo comes with the MobileHelp Classic system and MobileHelp Solo. It offers protection in the home and on the go. The in-home system connects to the monitoring station via cellular signal. The on the go system offers GPS and 2 way talk no matter where you go, as long as there's AT&T wireless coverage.

  • Perfect if you want protection inside and outside your home, want a 2 way voice pendent while in your home, want protection while you recharge your mobile device.

Mobile Duo - Mobile Duo comes with two MobileHelp Solo mobile GPS devices, at a lower price than getting them independently. It offers protection in the home and outside your home. 

  • Perfect if there is more than one person in the household needing protection, you want protection in and outside your home, want a 2 way voice pendent while at home, want protection while you recharge a mobile device.

PRODUCT DETAILS

 MobileHelp ClassicMobileHelp Wired HomeMobileHelp Solo
Range1,300 feet1,300 feetUnlimited
Battery Life30 hours30 hours24 hours
Water ResistanceYesYesYes
GPS EnabledXXYes
Fall DetectionOptionalOptionalOptional
2 Way Voice PendantXXYes
Lock BoxOptionalOptionalOptional
Emergency Wall ButtonOptionalOptionalOptional

COST OF PRODUCT PACKAGES & OFFERS

 MobileHelp ClassicMobileHelp Wired HomeMobileHelp SoloMobileHelp DuoMobile Duo
Annual Billing Option$19.95 / mo$22.95 / mo$27.45 / mo$30.79 / mo$33.79 / mo
Monthly Billing Option$19.95 / mo + $49.95 Up-front$24.95 / mo$37.95 / mo$41.95 / mo$44.95 / mo
Quarterly Billing Option$30.20 / mo$24.95 / mo$32.03 / mo$36.62 / mo$39.62 / mo
Semi-Annual Billing$27.45 / mo$22.95 / mo$30.20 / mo$33.87 / mo$36.87 / mo
HardwareFreeFreeFreeFreeFree
Fall Detection$10 / mo$10 / mo$10 / mo$10 / mo$10 / mo
Medication ReminderN/A$6 / moN/AN/AN/A

HOW GOOD IS MOBILEHELP'S MONITORING?

MobileHelp offers 24X7 emergency monitoring through a partnership with a monitoring company called Rapid Response. Rapid Response has been offering emergency monitoring for over 25 years and has two redundant monitoring centers located in Syracuse, New York and Corona, California. Rapid response is CSAA  and UL certified. They offer service in over 240 languages and their monitoring center staff are exceptionally well trained.

HOW GOOD IS MOBILEHELP'S CUSTOMER SERVICE?

If you're looking for the most affordable pricing on the market, without compromising on the quality of the equipment or monitoring, MobileHelp is definitely our recommendation. The only drawback is, they're a little heavy on up-selling items like their warranties. Most of their value can be had in their annual plans, which you can still cancel at any time and get a refund for the unused portion of the plan.

  • 30 day money back trial period - risk free to try
  • Free cancellation - with pro-rated refunds
  • Free activation
  • Free shipping (on annual plans)
  • Free equipment

MOBILEHELP vs. PHILIPS LIFELINE vs. LIFE ALERT

Feel like you know enough about MobileHelp? Let's compare it to two of the biggest medical alert system competitors in the industry: Philips Lifeline and Life Alert.

 MOBILEHELPPHILIPS LIFELINELIFE ALERT
Price of In-Home Landline$19.95 / mo$29.95 / mo$49.95 / mo + $96 fees
Price of Mobile GPS & 2 Way Voice$27.45 / mo$49.95 / mo + $99.95 fee$69.95 / mo + $96 fees
In-Home Range1,300 feet600 feet800 feet
Free ShippingYESYESNO
Free ActivationYESYESNO
Free Cancellation, Prorated RefundYESNONO
30 Day Money Back GuaranteeYESNONO

SHOULD YOU GET A MOBILEHELP MEDICAL ALERT SYSTEM?

If you are looking for benchmark safety, ease of use and reliability, but at the lowest cost and best value in the industry, we highly recommend MobileHelp. Despite having some of the lowest prices in the industry, they are still using the same equipment (they actually make the equipment most other medical alert companies use) and monitoring stations as the majority of other providers. They are also the only ones to be FDA and FCC certified.

Not only that, with a 30 day money back guarantee and free cancellation with pro-rated refunds on the annual plans, they make it easy to try risk free.

RATING 5 Stars

LIMITED TIME FALL SPECIAL UNTIL 9/30/2020: CALL NOW GET 2 MONTHS FREE + FREE SHIPPING + FREE LOCKBOX + 30 DAY RISK FREE TRIAL - CALL FOR A FREE QUOTE (800) 920-1745

Get Free Consultation Now


  1. I have yet to find a reasonable company that could install a small hand rail off a porch that has 2 steps. Our mom has a cane but we are comfortable with her instability manipulating the 2 steps. Does anyone have any suggestions?
    We are just getting started in this new chapter of our mother's life and want to support her and make her home safe.


  2. your products are very expensive for old people who only has 1 pention,my mum stays aloane down England I live up in Scotland and she wont ask for help,and I cant afford to visit as much as I want,she has no one els,and both her hips are bad,she falls over a lot,and am terrified she falls and hurts her head and cant get to the phone karen. Scotland


    • Hi Karen,

      While no one is giving their services away, Medical Alert Systems are certainly cheaper than many alternatives. For example, while Medical Alert Systems cost around $30 for a full month of service ($40 with fall detection), it would probably cost you at least that much for a train ticket, bus ride or gas to visit your mom down in England, each trip, let alone the cost of not being at work. If you wanted to hire a private caregiver, it would probably cost you around $15 an hour, which is an absolute fortune! So while certainly not cheap, if you're looking for peace of mind and an extra layer of security for your mother, it's a very reasonably priced solution when compared to the alternatives.

      Alternatively, if your mother is consistently falling, and is at risk, have you explored government subsidized nursing homes? Again, a medical alert system would be a lot cheaper than a private senior care facility, but perhaps there is a subsidized alternative? Even if she's not ready at this time, it's probably something you should start to look into.

      Is that helpful?

      P.S. Love Scotland! Worked in Auchterarder for a summer. One of my favorite countries in the world.

      SeniorSafetyReviews Staff