MedicalAlert Review
Are you looking for all the protection a medical alert system has to offer, from a reputable company with affordable prices?
Our review of MedicalAlert revealed it to have the equipment necessary to cover in-home or out-of home protection, with very aggressive prices starting at $19.95 per month. Medical Alert is owned and operated by Connect America, one of the larger and more reputable medical alert companies in the industry.
YOU WILL LOVE MedicalAlert IF YOU WANT:
No Long Term Contracts - MedicalAlert does not require any long term contract and you are free to cancel at any time, with no penalty, making for a very flexible
30 Day Money Back Guarantee - It's easy to give MedicalAlert a try. Order it, try it and if you don't like it, return it within the first 30 days and get your money back.
Affordable Cost - MedicalAlert comes in at the low end of the price range for its in-home and mobile systems with GPS, making them one of the more affordable systems on the market.
YOU MIGHT NOT LIKE MedicalAlert IF YOU WANT:
All-in-one Mobile Device - Unfortunately, if you want to add fall detection to your mobile device, you'll have to wear an additional pendent,
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WHAT MEDICAL ALERT DEVICES DOES MedicalAlert OFFER?
At-Home Landline - MedicalAlert's at-home landline medical alert device, is an older model, but is no less functional. The help button connects to the base station, which connects to the monitoring station through your phone's landline. The range from the help button to the base station is 400 feet, which is plenty.
- Good solution if you only want protection in your home, have a landline, don't leave the house alone.
At-Home No Landline - MedicalAlert offers an in-home medical alert system that connects to the monitoring station via a cellular signal, if you don't have a landline. It offers the same functionality as the at-home landline system.
- Good solution for protection in your home, if you do not have a landline, if you do not leave your house alone.
Mobile - MedicalAlert's mobile device can be used in our outside the home - wherever you get an AT&T signal. The device is a little bulky, but it comes with 2 way voice and GPS. You will need to wear an additional pendent for fall detection.
- Good solution for protection in and outside your home and you have good cell reception (AT&T) in your area.
PRODUCT DETAILS
| At-Home Landline | At-Home No Landline | Mobile | |
| Range | Up To 800 feet* | Up To 800 feet* | Unlimited |
| Battery Life | 32 hours | 30 hours | 5 Days |
| Water Resistance | Yes | Yes | Yes |
| GPS Enabled | X | X | Yes |
| Fall Detection | Optional | Optional | Optional |
| 2 Way Voice Pendant | X | X | Yes |
| Lock Box | Optional | Optional | Optional |
| Emergency Wall Button | N/A | N/A | N/A |
* Pendent coverage is subject to device location, environment, equipment and facility conditions.
COST OF PRODUCT PACKAGES & OFFERS
| At-Home Landline | At-Home No-Landline | Mobile | |
| Annual Billing Option | $19.95 / mo + free month | $29.95 / mo + free month | $27.95 / mo + free month |
| Semi-Annual Billing Option | $19.95 / mo | $29.95 / mo | $34.95 / mo |
| Monthly Billing Option | $22.95 / mo + shipping | $32.95 / mo + shipping | $37.95 / mo + shipping |
| Hardware | Free | Free | $49.95 activation fee |
| Fall Detection | $10 / mo | $10 / mo | $10 / mo |
| Medication Reminder | N/A | N/A | N/A |
HOW GOOD IS MedicalAlert's MONITORING?
MedicalAlert outsources its monitoring to Rapid Response, one of the largest 3rd party monitoring companies in the country. It offers multiple redundant locations, multi-lingual service and emergency certified agents. Agents will stay on the phone with clients until help arrives, if required. They will maintain a list of contacts and information that can be relayed to emergency personnel.
HOW GOOD IS MedicalAlert's CUSTOMER SERVICE?
MedicalAlert's customer service has a good reputation. While there are some issues with tracking returns that we can see from customer comments and complaints with the BBB, when the issues arise, it seems MedicalAlert has done a good job resolving the issue promptly and satisfactorily.
Free cancellation
Free shipping (on annual plans)
Free equipment
MEDICALALERT vs. PHILIPS LIFELINE vs. LIFE ALERT
So how does MedicalAlert stack-up against the competition? Let's compare them to two of the largest players in the industry: Philips Lifeline and Life Alert.
| MEDICALALERT | PHILIPS LIFELINE | LIFE ALERT | |
| Price of In-Home Landline | $19.95 / mo | $29.95 / mo | $49.95 / mo + $96 fees |
| Price of Mobile GPS & 2 Way Voice |
$27.95 |
$49.95 / mo + $99.95 fee | $69.95 / mo + $96 fees |
| In-Home Range | Up To 800 feet | 600 feet | 800 feet |
| Free Shipping | YES | YES | NO |
| Free Activation | YES | NO | NO |
| Free Cancellation, Prorated Refund | YES | NO | NO |
| 30 Day Money Back Guarantee | YES | NO | NO |
SHOULD YOU GET A MedicalAlert SYSTEM?
If you're looking for an affordable medical alert system from a large, reputable company, with a long track record of success, MedicalAlert is a solid choice.
We'd prefer if its mobile medical alert device offered an all-in-one solution, which included fall detection, without having to wear a separate pendant. We also find the mobile device a bit bulky. However its at-home systems work perfectly and are great for the price.
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