Medical Guardian is one of the largest and most popular medical alert companies in the United States. They offer a broad suite of in-home and on-the-go medical alert systems with a focus on protecting seniors no matter where they are. We like their top of the line product, emergency response times and focus on customer service tailored towards the needs of seniors and caregivers alike.
Medical Guardian Review
Medical Guardian offers a medical alert system for every need, with around the clock protection and world class customer service focused on the unique needs of seniors. They've been in business for over a decade and their headquarters are located in Philadelphia, Pennsylvania. Their monitoring services are located in the United States, and offer multilingual support. Today, Medical Guardian offers home-based medical alert systems through their Classic Guardian and Home Guardian line of medical alert systems, and on-the-go medical alerts through Mobile Guardian, Active Guardian the Freedom Guardian smart watch.
What We Like
- Most popular choice
- Fastest response times
- Longest range from base station at 1,300 feet
- Excellent senior focused service (patient, caring, understanding)
- Excellent pricing & product bundles
What We Don't Like
- Only offers AT&T as cellular carrier
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Medical Guardian Plans & Prices
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Medical Guardian Medical Alert Systems
The Classic Guardian starts at $29.95 per month. The Classic Guardian is a traditional in-home medical alert system with a wearable help button, and a speaker / receiver base that connects to the monitoring center via landline. The pendent can be up to 1,300 feet away from the base station, which is the length of approximately 3 football fields, giving you plenty of range to work in the garden, take out the trash or get the mail and still be protected. The microphone and speaker in the base station are strong enough to hear you speak and for you to hear agents speak from nearly anywhere within the 1,300 foot range.
The advantage of an in-home, landline based, medical alert system is that the connection does not depend on the strength of the wireless signal and does not need frequent recharging. The battery in the pendent / help button itself can last years, without being recharged. If it loses power, Medical Guardian will send you a new help button at no charge.
You can also get automatic fall detection, which can detect falls and send an alert to the monitoring center without you having to press the emergency button.
The Home Guardian starts at $34.95 per month. The Home Guardian is an in-home medical alert system that operates in the same way as the Classic Guardian, except that the base station connects to the monitoring center via a wireless cellular connection instead of a landline. This option is great for those who've cut the chord and no longer have a landline. The drawback is that the help button has a range of 600 feet to the base station, instead of 1,300 feet with the Classic Guardian. 600 feet is still perfectly adequate for most homes.
You do not pay any extra for the cellular connection, as it's include in the monthly cost Medical Guardian charges you. The one thing you'll have to do is ensure that you have good wireless reception in your home through AT&T, Medical Guardians cellular partner.
The Mobile Guardian starts at $39.95 per month. If you lead an active lifestyle and you find yourself outside your home alone and want protection a mobile medical alert system can offer you the protection you're looking for. With the Mobile Guardian you can go anywhere, press the help button and talk through the two way voice device. Help will be dispatched to your exact location through the GPS technology embedded in the device. You can also add fall detection as an extra.
The Active Guardian starts at $49.95 per month. The Active Guardian is a 3 in 1 mobile device. In that one device above, comes a two-way talk microphone and receiver, GPS, help button and fall detection capabilities. It has a long lasting battery that can operate on a single charge for up to 5 days. It's also water resistant. Medical Guardian uses the AT&T cellular system, which is included in the monthly cost. You can wear the Active Guardian as a pendent around your neck. We love the system, finding it easy to use, with minimal equipment, as compared to the Mobile Guardian.
The Freedom Guardian starts at $44.95 per month, but also comes with an up-front cost of $99 for the watch, which you then own. The Freedom Guardian medical alert smartwatch connects you to the monitoring center via a help button on the home screen and a help button on the side of the watch. For those who want protection while in or out of the home, and want something a little more stylish, this may be a great solution for you.
It comes with alerts, medication reminders, and allows caregivers to send texts that get converted to audio. Two words of caution, it does not come with fall detection and it's not waterproof.
Medical Guardian Response Centers
Medical Guardian prides itself in offering ULC, 5 Diamond Certified monitoring centers with highly skilled agents who receive specific training to handle both emergency and non-emergency situations. This is important because Medical Guardian receives more non-emergency calls and dispatches more non-emergency services than ambulances, fire and police combined!
With Medical Guardian you can set up your own Care Circle, which is a list of emergency contacts. Depending on the situation, agents can call a member of the circle of care to resolve a situation or emergency services. If emergency services are called, a member of the circle of care will also be notified.
So whether you need to speak with a member of the Care Circle, emergency responders or just need to check in and hear a friendly voice, Medical Guardian will be glad to take the call.
Source: Medical Guardian
Medical Guardian Q&A
What happens if the Medical Guardian Response Center loses power?
In the event of power outage, Medical Guardian's response centers have full back-up capability. In addition, there are multiple response centers, in different states, so that in a catastrophic event, there is full redundancy.
Do I still have to push the emergency button if I have fall detection with Medical Guardian?
No. If a fall is detected, even if you're unable to press the button due to being unconscious, disorientated, or injured, operators will try to reach out to you. If they do not get a response they will automatically send over help consistent with the protocol established by the client.
Does Medicare subsidize Medical Guardian medical alert systems?
Unfortunately Medicare does not pay for medical alert systems. However, some Medicare Advantage, private insurance and co-pays may cover medical alert systems.Call your insurance company for details.
Who can I designate for Medical Guardian to call if I need help?
Medical Guardian will call anyone you designate within your Care Circle. The Care Circle is comprised of a list of family, friends, neighbors or caregivers that you would like called depending on the circumstance. You provide those names when you set-up your account. Medical Guardian recommends at least several members within your Care Circle live close by, if possible, and have easy access to your home.
Will I get billed by AT&T to use Medical Guardian's cellular or mobile services?
No. Your Medical Guardian monthly fee includes the cellular and mobile service for your system.
- Why do I need a lock box?
If emergency personnel are sent over for an emergency and they don't have a key, they will break down the door, causing significant financial and physical damage. With a lock box, the key to your home will placed in a lock box with a code on the outside of your front or rear door. Medical Guardian will maintain a record of your code on your file. When emergency responders are sent to your home, they will provide the code to the lock box to the emergency responders, so they can open the front door with a key, avoiding damage.
Falls are the number one cause of injury to older adults, with over 50% of adults over the age of 75 falling in their homes every year! If you've already fallen, your chance of falling again doubles. Falling, fear of falling and injuries resulting from falls are one of the leading reasons older adults lose their independence.
Medical Guardian offers a great suite of medical alert products, excellent emergency response times and customer service tailored to seniors and caregivers alike.