Medical Guardian Review 2023
Medical Guardian is one of the most popular and best selling medical alert companies in the industry.
Whether you're looking for a medical alert system with fall detection or GPS tracking, to protect you in your home or on-the-go, to give caregivers remote access, or you're looking for a sleek smart watch, Medical Guardian offers an exceptionally wide range of protective solutions.
YOU WILL LOVE MEDICAL GUARDIAN IF YOU WANT:
Excellent range of equipment - Medical Guardian has a system for every need - in-home landline, in-home cellular, out-of-home cellular with GPS, shower wall emergency button, fall detection, smart watch, lock box and more.
Superior monitoring & customer care - Medical Guardian has some of the fastest response times, uses monitoring stations that are open 24X7, UL and 5 Diamond certified, multi-lingual, have redundant locations and are located in the United States.
Aggressive pricing & fair contracts - Medical Guardian offers affordable pricing, aggressive sign-up offers, cancellable contracts with pro-rated refunds and easy return policies.
YOU MIGHT NOT LIKE MEDICAL GUARDIAN IF YOU WANT:
Cheapest introductory price - Medical Guardian doesn't have a $19.99 a month solution for its landline based in-home medical alert system. But what you see with Medical Guardian, is what you get. Many of the companies offering lower prices, have the right to re-price you after the first year, unless you buy their warranty, which is an additional $60 a year - so buyer beware!
Free cancellation - Unfortunately, Medical Guardian charges a $50 restocking fee. We find this a little disappointing and the print a little small to find on their website.
RATING 
WOMEN'S HISTORY MONTH SALE: CALL NOW 1 MONTH FREE + 50% OFF THE MINI + FREE SHIPPING + FREE ACTIVATION + FREE LOCKBOX ON ANNUAL PLAN - CALL (800) 889-4116 EXPIRES MARCH 31, 2023.
WHAT MEDICAL ALERT DEVICES DOES MEDICAL GUARDIAN OFFER?
Medical Guardian Classic - The Medical Guardian Classic is an in-home only system that connects to the medical monitoring center via landline when you press the help button on your wrist. Industry leading range of 1,300 feet (3 football fields), between the base station and the help button. Fall detection is optional.
- Works if you only want protection in your home, have a landline, don't go outside your home often, or when you do go outside you're typically accompanied by another person.
Home Guardian- The Home Guardian works the same way as the Medical Guardian classic, except it only has a 600 foot range, instead of the Classic Guardian's 1,300 foot range and connects to the medical monitoring center via a cellular connection through AT&T at no extra cost. Fall detection is optional.
- Works if you only want protection in your home, do not have a landline, don't go outside your home often, or when you do go outside you're typically accompanied by another person.
Mobile Guardian - The Mobile Guardian has a small pendent that connects (within 350 feet) to a small mobile device that you carry in your pocket or purse. The mobile device comes with a help button as well, a 2 way talk radio, GPS locator, 24 hour battery charge and optional fall detection.
- Excellent if you want protection inside and outside your house, want a 2 way voice pendent while in your home, want a wearable that is smaller, want protection while recharging.
Active Guardian - The Active Guardian is an all in one mobile medical alert system, with the help button, 2 way talk radio GPS and optional fall detection. Nice, comfortable to wear, stylish. Amazing long lasting 7 day battery charge.
- Perfect if you want protection inside and outside your home, want one mobile device to worry about.
Freedom Guardian - The Freedom Guardian is a very good looking, Samsung smart watch that can be worn anywhere and allows people to press for help no matter where they are and be found through GPS, it also comes with reminders and alerts, text to voice messaging and is designed with older adults in mind.
- Perfect for active older adults, who want all the bells and whistles of a traditional smart watch, with the added protection of a monitored medical alert system with GPS.
Mini Guardian - The Mini Guardian eliminates one of biggest causes of seniors not wearing their medical alert system - size, bulkiness and aesthetics. Use it in your home or while out on a walk. It has GPS, 2 way talk with the monitoring station, and optional fall detection. Best of all, you don't have to feel like your wearing a baseball around your neck.
- Perfect for active older adults, who want all the bells and whistles of a traditional mobile medical alert system, but smaller.
PRODUCT DETAILS
| Classic Guardian | Home Guardian | Mobile Guardian | Active Guardian | Mini Guardian | |
| Range | 1,300 feet | 600 feet | Unlimited | Unlimited | Unlimited |
| Battery Life | 32 hours (backup) | 30 hours (backup) | 24 hours | 7 days | 5 days |
| Water Resistance | Yes | Yes | Yes | Yes | Yes |
| GPS Enabled | No | No | Yes | Yes | Yes |
| Fall Detection | Optional | Optional | Optional | Optional | Optional |
| 2 Way Voice Pendant | No | No | Yes | Yes | Yes |
| Lock Box | Optional | Optional | Optional | Optional | Optional |
| Emergency Wall Button | Optional | Optional | Optional | Optional | Optional |
COST OF PRODUCT PACKAGES & OFFERS
| Classic Guardian | Home Guardian | Mobile Guardian | Active Guardian | Mini Guardian | |
| Monthly Billing Option | $29.95 / mo | $34.95 / mo | $44.95 / mo | $44.95 / mo | $39.95 / mo |
| Quarterly Billing Option | $29.95 / mo | $34.95 / mo | $44.95 / mo | $44.95 / mo | $39/95 / mo |
| Semi-Annual Billing | $29.95 / mo | $34.95 / mo | $44.95 / mo | $44.95 / mo | $39.95 / mo |
| Annual Billing Option | $27.45 / mo | $32.04 / mo | $41,20 / mo | $41.20 / mo | $36.62 / mo |
| Hardware | Free | Free | Free | Free | $124.95 |
| Fall Detection | $10 / mo | $10 / mo | $10 / mo | $10 / mo | $10 / mo |
| Medication Reminder | N/A | N/A | N/A | N/A | N/A |
HOW GOOD IS MEDICAL GUARDIAN'S MONITORING?
Medical Guardian has 24X7 medical monitoring. The monitoring stations it uses have redundant capacities and are located in the United States with multi-lingual capabilities. Its agents are 5 Diamond Certified and its center is UL Certified. It has some of the fastest response times of any medical alert system we tested.
HOW GOOD IS MEDICAL GUARDIAN'S CUSTOMER SERVICE?
Medical Guardian's customer service is exceptional. They've won the Stevie Award for customer service and are focused on seniors and family caregivers in a way we've not seen from others. You can cancel their contracts at anytime and they'll refund the remaining unused portion of any contract, even if you pay a year in advance. Their contracts are clear and don't have any small print to worry about.
We love their customer friendly offers:
- Free month (on annual plans)
- Free cancellation - with pro-rated refunds
- Free activation
- Free shipping (on annual plans)
- Free equipment (not in all cases, e.g. Mini Guardian)
MEDICAL GUARDIAN vs. PHILIPS LIFELINE vs. LIFE ALERT
Feel like you've learned everything there is to know from the Medical Guardian review? Let's compare it to two of the biggest medical alert system competitors in the industry: Lifeline and Life Alert.
| MEDICAL GUARDIAN | LIFELINE | LIFE ALERT | |
| Price of In-Home Landline | $27.45 / mo (annual Plan) | $29.95 / mo | $49.95 / mo + $96 fees |
| Price of Mobile GPS & 2 Way Voice | $39.95 / mo | $49.95 / mo + $99.95 fee | $69.95 / mo + $96 fees |
| In-Home Range | 1,300 feet | 600 feet | 800 feet |
| Free Shipping | YES | YES | NO |
| Free Activation | YES | NO | NO |
| Free Cancellation | NO** | NO | NO |
| 30 Day Money Back Guarantee | NO | NO | NO |
**Medical Guardian imposes a $50 re-stocking fee on all cancellations
SHOULD YOU GET A MEDICAL GUARDIAN MEDICAL ALERT SYSTEM?
If you're looking for a medical alert company with a robust suite of solutions for every need, the fastest response times, excellent medical monitoring and customer service with good pricing and very attractive introductory offers, then we highly recommend Medical Guardian.
We recommend you go with an annual plan to give yourself the most savings - you can still cancel at any time (with a $50 re-stocking fee and get a pro-rated refund for any unused portion of your contract.
RATING
WOMEN'S HISTORY MONTH SALE: CALL NOW 1 MONTH FREE + 50% OFF THE MINI + FREE SHIPPING + FREE ACTIVATION + FREE LOCKBOX ON ANNUAL PLAN - CALL (800) 889-4116 EXPIRES MARCH 31, 2023.
Paul Davidowitz
December 3, 2020 at 4:16 pm
My mother has the MiniGuardian, and recently fell (first incident with the unit). The system did in fact summon an ambulance crew (my mother pressed the button). But the crew could not get into the house for 15 minutes -- until I noticed flashing red lights from the window and opened the front door (I was actually home, but was pre-occupied in a different part of the house).
What about the lockbox code? The crew was told by the dispatcher there was no such code. But after the incident, I called customer service and inquired about the lockbox code and the rep immediately told it to me! But the dispatcher (called the next day by pressing the button on the device) stated there was no lockbox code.
What about calling emergency contacts? None were called (including myself who is first in the list to be called). The customer service rep said that there were none in the system and that's why no one was called. I told him to pull up the scanned signed doc of the system agreement which he did, and he admitted that yes there were four emergency contacts listed. He could not explain why the info was not in the system.
To summarize: The system -- when needed -- only came through for summoning the ambulance, but failed on providing lockbox code, and failed on calling emergency contacts.