LifeStation Review
Are you looking for a medical alert system that offers excellent monitoring, response and customer service? Has one of the easiest to use geo-location services to find and locate loved ones?
LifeStation has one of the most sophisticated monitoring centers in the industry, so much so that it actually outsources its monitoring services to much of the medical alert industry itself! It's also known for its customer service which is available 24X7.
LifeStation is also the only medical alert company that has integrated with Amazon Alexa, making it very easy for family members to locate their loved on their phones by voice command on their phones or via Amazon Echo by simply asking "Alexa, where's mom?"
YOU WILL LOVE LIFESTATION IF YOU WANT:
Excellent monitoring - LifeStation owns and operates one of the largest medical alert monitoring centers in the United States. It's UL and 5 Diamond Certified.
Excellent Caregiver Services - LifeStation allows family members to ask "Alexa, locate mom" on their phone or Echo. It also allows caregivers to test their parents system remotely, and to see how often its been activated.
Easy Installation - Simply plug in or charge LifeStation's equipment and it's ready to go. Not complicated.
YOU MIGHT NOT LIKE LIFESTATION IF YOU WANT:
Easy to use website - LifeStation's website is confusing and unclear. To get the best deals it says you have to call. Also different pages show different pricing for the same package, and pricing for the wireless in-home product is available on some pages on not on others.
Lowest prices - LifeStation's pricing is in the middle of the pack. It's landline based system is no longer the lowest price available, but not the highest either. That said, you're getting a premiere monitoring service and excellent caregiving features.
RATING 
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WHAT MEDICAL ALERT DEVICES DOES LIFESTATION OFFER?
In-Home Landline - LifeStation's in-home landline medical alert system, looks a little dated but works just fine. It connects the base station to the monitoring center via a telephone landline. It has a short range from the base station to the help pendent of 500 feet, shorter than most.
- Works perfectly if you only want protection in your home, have a landline, don't leave the house alone.
In-Home No Landline - LifeStation's uses an updated in-home cellular medical alert system for those who only want protection in the home, but don't have a landline. It works the same as the in-home landline system except it connects to the monitoring center via cellular signal. It offers a range of up to 1,300 feet.
- Works perfectly if you only want protection in your home, don't have a landline, don't leave the house alone.
Mobile LTE - LifeStation's Mobile LTE can be used in or outside your home, comes with 2 way talking speaker and mobile GPS and can be worn around your neck. It connects to the monitoring center via cellular signal. The only downside of mobile systems are, they are bulkier to carry around and they need to be recharged every 5 days or so.
- Works well if you want protection in and outside your home, want a 2 way voice pendent while in your home, have good cell reception in your area.
PRODUCT DETAILS
| In-Home Landline | In-Home No Landline | Mobile LTE | |
| Range | 500 feet | 1,300 feet | Unlimited |
| Battery Life | 32 hours | 30 hours | 5 Days |
| Water Resistance | Yes | Yes | Yes |
| GPS Enabled | X | X | Yes |
| Fall Detection | Optional | Optional | Optional |
| 2 Way Voice Pendant | X | X | Yes |
| Lock Box | Optional | Optional | Optional |
| Emergency Wall Button | Optional | Optional | Optional |
COST OF PRODUCT PACKAGES & OFFERS
| In-Home Landline | In-Home No-Landline | Mobile LTE | |
| Monthly Billing Option | $21.95 / mo + $10 shipping | $30.95 / mo + $10 shipping | $37.95 / mo + $10 shipping |
| Hardware | Free | Free | $49.95 activation fee |
| Fall Detection | $10 / mo | $10 / mo | $10 / mo |
| Medication Reminder | N/A | $6 / mo | N/A |
HOW GOOD IS LIFESTATION'S MONITORING?
LifeStation, although a medical alert company, is also one of the largest suppliers of monitoring services to the rest of the medical alert industry as well. That's right, many medical alert companies use LifeStation's monitoring centers, basically acting as resellers. The advantage LifeStation has, is that it has complete control over its own monitoring centers, which is UL certified and its agents are 5 Diamond certified, all of whom are located in the United States.
HOW GOOD IS LIFESTATION'S CUSTOMER SERVICE?
LifeStation's customer service line is open 24X7. So if you have any issues with your billing, shipping or technical issues, you don't have to wait for business hours. This is especially important since many people are managing their parents account, and need to do so after work.
Free cancellation
Free shipping (on premium plans)
Free equipment
Lifetime price lock guarantee (on premium plans)
Lifetime equipment warranty
24X7 customer service line
LIFESTATION vs. PHILIPS LIFELINE vs. LIFE ALERT
So how does LifeStation stack-up against the competition? Let's compare them to two of the largest players in the industry: Philips Lifeline and Life Alert.
| LIFESTATION | PHILIPS LIFELINE | LIFE ALERT | |
| Price of In-Home Landline | $19.95 / mo | $29.95 / mo | $49.95 / mo + $96 fees |
| Price of Mobile GPS & 2 Way Voice |
$37.45 / mo + $49.95 fee |
$49.95 / mo + $99.95 fee | $69.95 / mo + $96 fees |
| In-Home Range | 500 feet | 600 feet | 800 feet |
| Free Shipping | NO | YES | NO |
| Free Activation | NO | NO | NO |
| Free Cancellation, Prorated Refund | YES | NO | NO |
| 30 Day Money Back Guarantee | NO | NO | NO |
SHOULD YOU GET A LIFESTATION MEDICAL ALERT SYSTEM?
If your priority is monitoring, customer service or geo-location through an app like Amazon's Alexa, then we recommend LifeStation. However, if you're looking for the lowest cost medical alert system, we'd probably recommend you go with someone like MobileHelp.
Ultimately, we felt LifeStation's in home landline system is dated and at 500 feet does not offer the range of 1,000 feet or more that many newer systems do. We also felt its website is confusing, making it hard for consumers to know how much each system costs and the various packages available for each.
RATING