LifeFone Medical Alert Review 2024

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LifeFone checks all the boxes when it comes to quality medical alert systems, excellent service and consumer friendly business practices. There are no surprise 'overage charges', cellular fees, enrollment fees or cancellation fees. Refreshingly, what you see is what you get.

RATING: 4 out of 5

4 star rating

They offer both monitored in-home and mobile medical alert devices with GPS and fall detection. There is a monthly monitoring fee, but all equipment is free. Customer reviews have been excellent.

YOU WILL LOVE LIFEFONE IF YOU WANT:

Excellent equipment - LifeFone's in-home medical alert systems have an exceptionally long range of 1,300 feet (3 football fields) & its mobile systems have an industry leading 30 day battery charge.

Remote caregiving services - LifeFone now offers caregivers, through its VIPx mobile system, location tracking, activity tracking, first motion of the day, button presses, find lost device and battery level visibility.

Exceptionally customer friendly terms - 30 day money back trial period, free cancellation, lifetime price lock guarantee, lifetime equipment warranty, free shipping, free activation & free equipment.

Great bang for your buck - LifeFone comes in at about the average cost for a medical alert system. However, you get great customer friendly terms & service, making it a bargain value buy.

YOU MIGHT NOT LIKE LIFEFONE IF YOU WANT:

The cheapest system - LifeFone's prices are very reasonable, however there are some companies that offer an even lower monthly cost - however, those companies typically do not offer price lock guarantees (i.e. they can increase their monthly cost at any time), nor equipment warranties.

LIMITED TIME SPECIAL: CALL NOW GET 1 MONTH FREE + FREE SHIPPING + FREE LOCKBOX + FREE ACTIVATION + PRICE LOCK GUARANTEE CALL (844) 263-7216 (EXPIRES FEBRUARY 28, 2024) 

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WHAT MEDICAL ALERT DEVICES DOES LIFEFONE OFFER?

Lifefone Products

In-home landline - LifeFone offers a new and up to date in-home medical alert system model, which connects to the emergency response monitoring center via a landline. It comes with an excellent industry leading range of 1,300 feet between the base station and the help button worn on your wrist or neck. Fall detection is optional.

  • It's ideal for people who only need protection in their home, don't leave their home often, or leave their home accompanied by others.

In-home cellular - This system is identical to the in-home landline system, except that it connects to the emergency response monitoring center via a cellular signal. It also comes with an industry leading range of 1,300 feet between the base station and the help button. Fall detection is optional.

  • It's ideal for people who don't have a landline, only need protection in their home, don't leave their home often, or leave their home accompanied by others.

In-home & on-the-go GPS - This is a two in one offering of both an in-home system and a mobile device, protecting you in and outside the home. The offering allows you wear the in-home device, while recharging your mobile unit.

  • It's ideal for people who want protection inside and outside their homes and who don't have great cellular reception in their homes. Of note, the mobile unit requires you to carry two devices - it's an older model.

In-home & on-the-go GPS & voice-in pendant (option 1) - The VIP Active® is LifeFone's latest all-in-one pendent, that has the help button, 2 way voice communication, GPS and optional fall detection. It lasts for a long 5 days on one battery charge.

  • It's ideal for those who want protection in and outside their home, are active, want family members to know where they are and want a lightweight small design.

In-home & on-the-go GPS & voice-in pendant (option 2) - The VIPx® is LifeFone's all-in-one pendent, that has the help button, 2 way voice communication, GPS and optional fall detection and optional caregiver application. It lasts for an extremely long 16 days on one battery charge.

  • It's ideal for those who want protection in and outside their home, are active, may want family to know where they at any given moment with GPS. The caregiver app is also great for those looking to keep track of a loved one.

In-home & on-the-go smartwatch - The Safe Watch  Active® has an emergency button with a personalized emergency care plan, GPS location services and tracking, optional fall detection, two way voice communication, all day battery life for up to 24 hours and a host of other options like heart rate monitoring and step count.

  • It's ideal for those who are active and want a more aesthetic option. We're a little hesitant to recommend smartwatches for emergency situations to everyone, as finding the help button when frazzled can be a little more difficult. Also, the size of the smartwatch face is a little large and bulky, especially on a women's wrist. If you're looking for a mobile option, we'd probably recommend the all in one, on-the-go, voice in VIPx pendent.

PRODUCT DETAILS

  At-Home Landline At-Home Cellular At-Home & On-The-Go GPS At-Home & On-The Go GPS & Voice-In Pendent At-Home & On-The Go GPS Smartwatch
Range 1,300 feet 1,300 feet Unlimited Unlimited Unlimited
Battery Life 32 hours 32 hours 30 hour 16 days 24 hours
Water Resistance Yes Yes Yes Yes Yes
GPS Enabled X X Yes Yes Yes
Fall Detection Optional Optional Optional Optional Optional
2 Way Voice Pendant X X X Yes Yes
Temperature Sensor Yes Yes Yes X X
Lock Box Optional Optional Optional Optional Optional
Emergency Wall Button Yes Yes Yes X X

 

PRODUCT COST

  At-Home Landline At-Home Cellular At-Home & On-The-Go GPS At-Home & On-The Go GPS & Voice-In Pendent At-Home & On-The Go GPS Smartwatch
Monthly Billing Option $29.95 / mo $34.95 / mo $33.87 / mo $45.95 / mo $49.95 / mo
Quarterly Billing Option $27.95 / mo $32.95 / mo $39.95 / mo $43.95 / mo $47.95 / mo
Annual Billing Option $24.95 / mo $28.37 / mo $39.95 / mo $38.45 / mo $42.12 / mo
Hardware Free Free Free Free Free
Fall Detection $5 / mo $5 / mo $10 / mo $5 / mo $5 / mo
Activity Checks $6 / mo $6 / mo N/A N/A N/A
Daily Check-in Call $19 / mo $19 / mo $19 / mo $19 / mo $19 / mo
Medication Reminder N/A $6 / mo N/A N/A N/A

HOW GOOD IS LIFEFONE'S MONITORING?

In the end, most medical alert companies (not all) have similar equipment. What really separates one company from the next is the quality of its monitoring service.

LifeFone owns its own 24X7 monitoring center located in White Plaines, New York. However, its monitoring center is not UL certified and its monitoring agents are not 5 Diamond certified. That said, we have never heard any complaints regarding its monitoring agents or response times. In fact, quite the opposite. In our experience and testing, their agents have been courteous, professional and informed.

HOW GOOD IS LIFEFONE'S CUSTOMER SERVICE?

Lifefone puts its money where its mouth is with lifetime lifetime warranties, price guarantees & free cancellations. It should give you a lot of confidence that they'll do what they say - otherwise, they're the ones who'll pay.

Free activation & shipping

Free equipment

30 day money back guarantee

Free cancellation with pro-rated refunds

Lifetime price lock guarantee

Lifetime equipment warranty

Free protection for spouses

24X7 customer service line

Unlimited personalized response plan contacts

LIFEFONE vs. LIFELINE vs. LIFE ALERT

Feel like you know enough about LifeFone? Let's compare it to two of the biggest medical alert system competitors in the industry: Lifeline and Life Alert.

  LIFEFONE LIFELINE LIFE ALERT
Price of In-Home Landline $24.95 / mo $29.95 / mo $79.90 / mo + $197 fees
Price of Mobile GPS & 2 Way Voice $45.95 / mo $49.95 / mo + $99.95 fee $89.85 / mo + $198 fees
In-Home Range 1,300 feet 600 feet 800 feet
No Price Increase Guarantee YES NO NO
Free Spouse Coverage YES NO NO
Free Shipping YES YES NO
Free Activation YES NO NO
Free Cancellation, Prorated Refund YES NO NO
30 Day Money Back Guarantee YES NO NO

SHOULD YOU GET A LIFEFONE MEDICAL ALERT SYSTEM?

Yes, we highly recommend LifeFone. LifeFone uses the exact same equipment as many of the larger players like MobileHelp and Medical Guardian, with similar pricing. However, they have extremely friendly customer terms like a 30 day money back guarantee and free cancellation with prorated refunds for unused portions of contracts - there's no risk in trying with LifeFone.

Moreover, unlike many other medical alert companies, they offer a host of caregiver services like activity checks, check-up calls and medication reminders, which you may not need now, but may find helpful for your parents down the line. Lastly, their customer service is excellent, both on and off line.

RATING 4 star rating
LIMITED TIME SPECIAL: CALL NOW GET 1 MONTH FREE + FREE SHIPPING + FREE LOCKBOX + FREE ACTIVATION + PRICE LOCK GUARANTEE CALL (844) 263-7216 (EXPIRES FEBRUARY 28, 2024) 

Get Free Consultation Now