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Best Medical Alert Systems 2020

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Whether you’re looking for protection and peace of mind for yourself, a parent or a spouse, the best medical alert systems still provide the quickest and simplest access to emergency help 24 hours a day, everyday, no matter where you are. In fact, the CDC, Mayo Clinic and Harvard Medical School all recommend medical alert systems for seniors living alone.

To help us find the best medical alert systems for seniors, we focused on the following criteria:

  • Low Cost, Best Deals & Honest Pricing
    • No hidden fees. No tricky price increases. Affordable. Superb value.
  • Easy Cancellation & No Long Term Contracts 
    • No cancellation fees, restocking fees or 3 year contracts.
  • Excellent Support & Customer Care for Seniors
    • Patient, friendly service. Quick emergency response. Highly trained. Professional.
  • Top Rated by Experts & Users
    • Proven GPS, fall detection, help buttons, batteries that works as advertised – no exceptions.

MobileHelpLife AlertMedical GuardianLifeFoneMedicalAlertADTPhilips LifelineBay Alarm Medical
Compare Medical Alert Systems for SeniorsMobileHelp Life AlertMedical Guardian LifeFone Medical Alert ServicesMedicalAlert Logo ADT Medical AlertsPhilips Lifeline Medical Alert SystemsBay Alarm Medical
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Starting Cost / Month$19.95$49.95$29.95$24.95$19.95$29.99$29.95$19.95
Call For Free Consultation(800) 920-1745(800) 360-0329 (800) 889-4116 (844) 263-7216(800) 783-5329(800) 588-1934(855) 410-3191(855) 692-0104
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Range 1,300 ft 800 ft 1,300 ft 1,300 ft1,000 ft300 ft 600 ft 1,000 ft
Response Time 25 sec 33 sec25 sec 48 sec25 sec 36 sec 35 sec49 sec
Fall Detection $10/mo N/A$10/mo $5/mo$9.17/moN/A$15/mo $15/mo
GPS/Mobile Option
Smart Watch Option
Free Spouse Monitoring
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Call For Free Consultation(800) 920-1745(800) 360-0329(800) 889-4116 (844) 263-7216(800) 783-5329(800) 588-1934(855) 410-3191(855) 692-0104

Buyer’s Tip: We find most medical alert companies give their best prices over the phone for some reason. We suggest you call to get their lowest prices and don’t be afraid to ask for extras like a free month or extra pendant. Let them know you’ve shopped around!

We understand family caregivers and seniors alike. Whether you’re looking for the best service, technology, track record or pricing, we’re here to help you find the best medical alert system for your needs.

Reviews of The Best Medical Alert Systems For Seniors

MobileHelp Logo MobileHelp Review: Excellent

Why pay more when you don’t have to? MobileHelp offers the most affordable medical alert systems in the industry, with the most flexible customer policies like free cancellation and a risk free 30 day trial period – try it, don’t like it, return it. It’s able to do so because it’s one of the only medical alert companies that manufactures its own devices – passing along the savings to consumers. In fact, even with the lowest prices, MobileHelp still has some of the best medical alert system equipment, with an industry leading range of 1,300 feet and one of the fastest emergency response times of 25 seconds.

MobileHelp Products

Bottom Line:

  • Most affordable prices in the industry for in-home and mobile systems
  • Longest in-home range in the industry of 1,300 feet
  • Exceptionally fast response times of 25 seconds
  • 30 day money back guarantee – makes it risk free to try
  • Free cancellation any time – no long term contracts, pro-rated refunds
  • Free replacement of defective equipment and dead batteries
  • FDA and ULC Certified
  • Fall Sale Promotion (expires November 30, 2020) – 2 months free, free lock box, free equipment, free activation, free shipping, free cancellation, risk free 30 day money back guarantee

Visit Site (800) 920-1745

Medical Guardian Logo Medical Guardian Review: Very Good

Medical Guardian has been one of our top choices for years. They come with a great reputation for customer service, professional monitoring center staff and excellent product. Feedback from our readers has been very positive as well. We like their focus on service to seniors and family members. They get it. We really like their new mini-Guardian mobile device. It’s much smaller than the older bulky models, many medical alert companies currently have. More aesthetic and wearable. Will hopefully encourage increased usage. One thing we don’t like is their $50 restocking fee if you cancel before 90 days.

Medical Guardian Products Updated

 

Bottom Line:

    • Like their new mobile mini device – much more aesthetic and wearable!
    • Fast average emergency response times (25 seconds)
    • Longest range in the industry for an in home system (1,300 feet)
    • Senior focused customer service, no long term contracts, free cancellation after 90 days
    • Don’t like that there’s no 30 day trial period
    • ***If you cancel before 90 days, there is a $50 restocking fee
    • Thanksgiving Special Offer (ATHOME promo code expires November 26th, 2020)- 1 month free, free lock box, free extra button & free ground shipping on the annual plan.

Visit Site  (800) 889-4116


LifeFone Logo LifeFone Review: Very Good

We really like LifeFone. We spoke to the management team and they get it. They’re more than just an alert company, they try to make caregiving from a distance easier for family members. The company is one of the pioneers in the industry and they’ve been around since 1976. They’ve just come out with some new and exciting products. If you’re looking for more than just a medical alert system, LifeFone’s Caregiver Tools include services like making daily check-in calls to your loved one, medication reminders and GPS location services. Of course you have to pay a little extra for the service. Their contracts are fully cancellable and it also comes with a 30 day money back guarantee, so you can try before you buy. Best medical alert system for extra caregiver services, and a great company.

LifeFone Medical Alert Services

Bottom Line:

  • Excellent broad range of product solutions
  • Largest offering of caregiver solutions (check-in calls, medication reminders, etc…)
  • No price increase guarantee
  • Free replacement of equipment and dead batteries
  • Free cancellation
  • 30 day money back guarantee
  • (National Family Caregiver’s Month special expires November 30, 2020): Free shipping, free month, free lock box, free activation.

Visit Site (844) 263-7216


Bay Alarm Medical Logo Bay Alarm Medical Review: Good

We like Bay Alarm Medical. We’ve talked with their senior management and we love their focus on customer service and making medical alert systems as affordable as possible without sacrificing quality or service. Their contracts are fully transparent, refundable in the first 30 days, and cancellable anytime thereafter, something many other medical alert companies have stopped doing. If you’re looking for a basic medical alert system, at a low $19.95 per month, Bay Alarm tested very well.

The only thing we didn’t love is that Bay Alarm Medical seems to have a few gotcha’s like charging for shipping, unless you subscribed for the more expensive plans.

Bay Alarm Medical

Bottom Line:

  • Great pricing on basic in-home landline system at $19.95 per month
  • Excellent customer service 
  • Broad range of product
  • Free cancellation, 30 day money back guarantee
  • Shop Black Friday Special (expires November 30, 2020): Up to 20% off select plans

Visit Site (855) 692-0104 


Life Alert Logo Life Alert Review: Poor

While Life Alert made themselves famous with the “I’ve fallen and can’t get up” commercials, we do not recommend them to our readers. Our review reveals that Life Alert fails on price, transparency and customer care. First their contracts are for 3 years. Want to return your system because you don’t wear it anymore, tough. There’s no opportunity to try before you buy. Second, they’re significantly more expensive at $49.95 per month with $96-$198 in up front fees (we got even more expensive quotes depending on who we were talking to). Lastly, over 200 complaints were lodged with the Better Business Bureau regarding Life Alert – unacceptable.

Life Alert

Bottom Line:

  • Too pricey, relative to the competition. High up-front costs.
  • 3 year contracts make it a non-starter for us
  • Too many complaints with the Better Business Bureau
  • Dependable equipment

Visit Site (800) 360-0329


Philips Lifeline LogoPhilips Lifeline Review: Good

Philips Lifeline is one of the heavyweights in the industry. As one of the largest healthcare technology companies in the world, Philips has a lot of medical alert system partnerships with hospitals across the country. That said, they tend to be a little more expensive than most, at $29.95 per month plus up-front fees of $69.95. Some of their in-home equipment is a little dated as well, offering a range of only 600 feet from the base station. Its new GoSafe2 mobile system however, is really good. It has the emergency button, GPS, fall detection and two way voice communicator in one relatively small pendent that hangs around your neck.

Philips Lifeline

Bottom Line:

  • Excellent reputation
  • GoSafe2 Mobile is a great all in-one mobile device (2 way talk, GPS, fall detection)
  • Overall a little pricier than most, up-front costs

Visit Site (855) 410-3191


MedicalAlert LogoMedicalAlert Review: Very Good

MedicalAlert is owned by Connect America, one of the largest medical alert companies in the country. In fact, they are also the company behind the CVS medical alert program. They offer a full suite of products for in the home and out of home protection with GPS. They price all of their services exceptionally aggressively and offer excellent customer flexibility with free cancellation and a 30 day money back guarantee. We also like that they don’t have a lot of hidden costs. What you see is what you get. You can’t say that about everyone.

MedicalAlert Devices

Bottom Line:

    • Excellent pricing, starting at $19.95/month for the in-home landline system
    • Free cancellation, with pro-rated refunds
    • 30 day money back guarantee
    • Large, well established company
    • National Caregivers Month (expires November 30th, 2020): MedicalAlert’s medical alert systems @ 1 free month, free shipping!

 

Visit Site (800) 783-5329


LifeStation Logo LifeStation Review: Good

Did you know that LifeStation is actually one of the largest monitoring centers for the entire medical alert system industry? In fact, many of the top medical alert companies actually use LifeStation’s monitoring centers! LifeStation knows emergency response better than most, because they actually deliver it, while most outsource it to them. LifeStation offers a range of in-home and mobile solutions and they recently dropped their pricing to $19.95 a month, with fully cancellable contracts. They also offer a neat new GPS locating device for family members called “Find My Loved One”, which allows you to see where your loved one is anytime.

LifeStation

Bottom Line:

  • Excellent emergency response center
  • “Find My Loved One” is good GPS tracker on Mobile device
  • No contract, free cancellation
  • No deposit or hidden fees
  • 30 day money back guarantee

Visit Site (855) 622-5040


ADT Logo ADT Medical Alert Review: Average

Although ADT comes with a great reputation in the home security industry, we’re a little less enthusiastic about its medical alert system offering. To us, it seems like they’re in the industry because they want to cross sell to their existing home security customer base. Their equipment is dated, with their in home landline system only having a range of 300 feet. In addition, while many of the top providers have all in one mobile alert offerings, ADT requires you to carry 2 separate pieces of hardware for its mobile system, which is just not practical.

ADT Medical Alert

Bottom Line:

  • Well-established brand
  • At-home landline system equipment looks and feels dated
  • Do not have an all-in-one mobile device – older technology, requires carrying 2 devices 

Visit Site (800) 588-1934


GreatCall Logo GreatCall Lively Review: Good

GreatCall only offers a mobile medical alert system. The biggest problem we have with GreatCall is the size of its medical alert device and the length of its battery charge. Readers have consistently said the device is too large and bulky, making it a nuisance to wear. While GreatCall advertises its battery should last for 24 hours, several readers have complained it only lasts for 8 hours, making midday charging a necessity. That said, GreatCall’s emergency response time was exceptional and it offers some cool extra’s like a nurse help line and a partnership with Lyft for taxi service.

GreatCall Lively Mobile

Bottom Line:

  • Greatcall offers excellent emergency response times
  • Good pricing for a mobile system ($24.99 per month), but up-front hardware cost of $37.49
  • Don’t like the size of the GreatCall Lively Mobile, feels big & bulky, especially compared to the competition
  • Biggest complaint is short battery life of 8 hours in some tests, requiring daily charging

Visit Site (866) 829-4527


Does Your Parent Need a Medical Alert System?

If you or someone you care about lives alone, is at risk of falling, or has a chronic health condition, the best medical alert systems offer the most effective way to get help in the shortest period of time. 

Why Medical Alert Systems Are Critical

  • 50% of people over the age of 75 will fall in their homes 
  • Falls are the leading cause of injury and death to older adults
  • 90% of seniors who get help within 1 hour of their fall, will return home from the hospital
  • Medical alert systems are more reliable, effective and simpler to use than cell phones in an emergency
  • Medical alert systems cost less than a private caregiver or a senior residence

What The Experts Say

“When you experience a fall, medical issue or other emergency, every second counts. If you are alone, delayed medical care can jeopardize your recovery and your independence. A Personal Emergency Response System provides simple, fast access to help 24 hours a day, 365 days a year.” Mayo Clinic

“Think about wearing an alarm device that will bring help in case you fall or can’t get up.” Centers for Disease Control and Prevention (CDC)

“What if you fell while your family member was out doing errands? What if you fell and were simply unable to shout for help? If you have an alert system, you’ll save precious time and get treatment sooner.” Harvard Medical School

“A medical alert system – or fall monitor – can provide increased independence for our loved one and peace of mind for us as family caregivers.” AARP

How To Choose The Best Medical Alert System

1. Do you need protection in and outside your home?

If you or your loved one, mostly stay at home or only leave home when accompanied by others, an in home medical alert device (traditional or cellular) is best for you, which is the least expensive of the medical alert technologies. However, if you’re active outside your home, and do things on your own, you may want to consider a mobile medical alert system with GPS.

A mobile medical alert device with GPS will let you press the help button no matter where you are, speak to an operator through your pendent and help will be sent to your exact location via GPS tracking. The biggest drawbacks to a mobile device is you need to recharge it frequently (not great if you’re forgetful), it’s a little more expensive and you need to have good cellular service in your area.

2. Do you have a landline?

If you need an in home medical alert system and have a landline, a traditional in home medical alert device is probably the right choice for you. However, if you mostly stay in your home but do NOT have a landline, a cellular in home system is a perfect solution for you.

3. Do you need automatic fall detection?

If you’re worried about falling and not being able to press the alert button due to loss of consciousness, injury, a stroke, tremors or panic you should consider getting automatic fall detection. 

Automatic fall detection is one of the best additions to medical alert systems in recent years in our opinion. Some claim to detect up to 95% of falls, removing a lot of anxiety of what will happen if you can’t press your emergency button.

The biggest complaint regarding fall detection our readers have shared with us is that sometimes there are too many false alarms. You have to judge if the inconvenience of some false alarms is worth the extra protection. That said, if you’ve had a fall within the last year, we highly recommend it.

How To Identify The Best Medical Alert Companies

1. What’s the average response time?

Response time is the amount of time it takes for the monitoring station to answer you once you’ve pressed the help button. In general, you should look for an average response time of less than 45 seconds. The best medical alert systems will have response times in the 20 second range.

2. How many emergency contacts can be notified?

One of the advantages medical alert systems have over 911, is that operators can dispatch ambulance services or contact family members depending on the situation. Verify how many emergency contacts and phone numbers you’re allowed to list and that it suits your situation.

3. What’s the reputation of the medical alert company?

There are a LOT of medical alert companies out there. You do not want to put you or a loved one’s life in the hands of an outfit that is just starting out, has a poor reputation or a bad track record. We believe our list above is a great starting point to find the best medical alert company. For more research, check a site like the Better Business Bureau (BBB) to review complaints.

4. Does the medical alert company have the proper certification?

All of our top ranked medical alert companies have third party certified monitoring centers that are either 5 Diamond certified by the Central Station Alarm Association (CSAA) or certified by Underwriters Laboratory (UL). Meeting either of those standards provides assurance staff will be able to handle your emergency call properly.

5. Who staffs the monitoring center? 

Is the monitoring center staffed by trained agents? Who are they certified by? Do they speak my language or the language of my loved one?

6. What is the total cost of the medical alert system?

What are the monthly costs? What are the up-front costs (activation, shipping, installation, equipment, etc…) Are there incentives if you pre-pay annually? Do you get your pre-paid money back if you cancel early? Are there any hidden fees?

7. Can I cancel the contract any time?

You want a contract that allows you to cancel at any time without a penalty. Moreover, you want a contract that returns the unused portion of you pre-payment, even if you cancel early. There are operators out there (like Life Alert) that have 3 year contracts, we recommend you stay away from any long term commitment. Make sure to ask if there are any cancellation penalties.

8. What happens if the medical alert system breaks?

If it stops working through no fault of your own who’s responsible for fixing it? If you drop and break it, is it covered under warranty? For how long?

9. Am I buying the hardware or leasing it?

Do I have to return the medical alert system when you end your contract? Do I get to keep it and give it to someone else? If you’re leasing it, make sure to keep it in good condition.

10. Check your mobile coverage if you go cellular

If you get an in-home system with cellular coverage, or you get a mobile system, find out what provider the medical alert company is using (e.g. AT&T or Verizon) and see if you get good coverage in your area. Make sure there is no long term contract so if coverage ends up being poor in your house or area, you can return the medical alert system. A 30 day money back guarantee is even better.

Avoid Deceptive Medical Alert Companies

1. Avoid long term contracts or cancellation conditions that are difficult to meet

2. Avoid companies that don’t lock in their pricing for the term of your contract

3. Avoid hidden costs (shipping, activation, installation, cancellation, equipment, cellular data)

4. Avoid hidden penalties (restocking fees when you cancel, pressing emergency button too often)




Medical Alert System Articles
Are Medical Alert Systems Covered Under Medicare?

Unfortunately, in the vast majority of cases, Medicare does not cover the cost of medical alert systems, also known as PERS or life alert systems. It’s… Read More

Does AARP Offer Discounts for Medical Alert Systems?

The simple answer is yes, AARP offers a discount on medical alert systems to its members through an exclusive partnership with Philips Lifeline. AARP Members get… Read More

Where's The Best Place to Buy A Medical Alert System?

We’ve said it many times, medical alert systems remain one of the best solutions if you’re looking for peace of mind. But there are a TON… Read More

Medical Alert System FAQ's - Everything You Ever Wanted To Know

At Seniorsafetyreviews.com we really believe in the benefit of medical alert systems. The challenge of course is making sure you get the right system for yourself… Read More

Mobile Medical Alert Systems Vs. Cell Phones: Which is Safer?

We get the following question often, “why get a mobile medical alert system when I can just use a cell phone?” Given the ubiquity of cell… Read More

The Risks and Limitations of Medical Alert Systems

We’re big proponents of medical alert systems. We think they save lives, help people stay active, support people living in their own homes longer, and provide… Read More

4 Questions To Ask Before Buying A Medical Alert System

There comes a time when we realize we need a little extra help. We’re a little less firm on our feet, our health has changed, or… Read More

Don't Make These Errors When Considering A Medical Alert System

An older adults dies from a fall every 20 minutes in America. According to the Center for Disease Control (CDC) fall death rates increased 30% among… Read More

Mobile vs At Home Medical Alert Systems

Medical alert systems are a key strategy in reducing the risks associated with falling. A staggering 30% of adults aged 65 years and older fall each… Read More

Medical Alert System Reviews
MedicalAlert Review

Are you looking for all the protection a medical alert system has to offer, from a reputable company with affordable prices?  Our review of MedicalAlert revealed… Read More

The Best Fall Detection Systems for Older Adults

Getting help quickly after a fall is just as important as avoiding falls in the first place. Why? Because close to 60% of seniors who don’t… Read More

Medical Guardian Review

Medical Guardian is one of the most popular and best selling medical alert companies in the industry. Whether you’re looking for a medical alert system with… Read More

LifeStation Review

Are you looking for a medical alert system that offers excellent monitoring, response and customer service? Has one of the easiest to use geo-location services to… Read More

Bay Alarm Medical Review

Bay Alarm Medical is a reliable medical alert company, with a long track record, excellent reputation and reliable customer service. Bay Alarm Medical offers a transparent,… Read More

MobileHelp Smart Watch Medical Alert Review

MobileHelp has just launched the latest technology advance in wearable health smart watches, and it’s perfect for the active, tech savvy senior. It monitors your health,… Read More

Life Alert Cost Comparison and Review

Not only does Life Alert cost more than most of its competitors, it offers fewer features and locks customers into long term 3 year contracts, when… Read More

MobileHelp Medical Alert Review

In our review, we discovered that MobileHelp offers the most affordable medical alert systems in the industry, while delivering the same level of benchmark protection as… Read More

LifeFone Medical Alert Review 2020

They offer both monitored in-home and mobile medical alert devices with GPS and fall detection. There is a monthly monitoring fee, but all equipment is free…. Read More

Philips Lifeline Medical Alert Review

Philips Lifeline Lifeline was the first company to provide medical alert services in the United States and it remains the largest provider, with over 7 million… Read More

Medical Guardian Classic Review

We look for 4 simple things in every medical alert system we review. Reliable product. Excellent emergency response. Compelling offer. Reputable company. Based on those criteria,… Read More

GreatCall Lively Mobile Review

Are you looking for an emergency medical response system that protects you in and outside your home? How about a system that tracks where you are,… Read More

The Best Mobile Medical Alert Systems With GPS 2020

So you’re in the market for a new mobile medical alert system with GPS that will protect yourself or your parent, in the event of a… Read More

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